PizzaBox AI - Privacy Policy

Effective Date: September 2024

Last Updated: February 2026

CloudBrands, Inc., doing business as PizzaBox or PizzaBox AI ("PizzaBox," "we," "us," or "our"), values your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and protect personal data when you access or use our subscription management platform and related services (the "Platform").

1. Information We Collect

We collect the following categories of information when you use the PizzaBox Platform.

Personal Information

This may include:

• Name
• Email address
• Phone number
• Delivery or pickup location (if provided)
• Restaurant affiliation (for restaurant users)

Subscription and Transaction Data

This may include:

• Subscription plan details
• Redemption activity
• Upsell purchases
• Subscription status and history

Usage and Technical Data

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed and actions taken on the Platform
• Referring URLs and timestamps

Communications

This may include:

• Messages sent via email or SMS
• Customer support inquiries
• Feedback or survey responses

We collect information in the following ways:

• When you create an account or subscribe to a plan
• When you redeem a subscription benefit
• When you interact with the Platform or dashboard
• When you contact customer support
• When you receive and interact with reminders or notifications

2. How We Use Your Information

We use personal information to:

• Provide and operate the Platform
• Process subscription purchases and payments
• Enable subscription redemption and upsell functionality
• Send transactional communications, reminders, and service-related notifications
• Respond to inquiries and provide customer support
• Analyze usage and improve Platform performance and features
• Detect fraud, abuse, or security issues
• Comply with legal obligations

We do not sell personal data.

3. How We Share Information

We share personal information only in the following circumstances.

With Participating Restaurants

We share relevant personal and subscription data with the Restaurant you subscribe to so they can fulfill subscriptions, process orders, manage redemptions, and provide customer service.

With Payment Processors

Payments are processed by third-party payment processors (such as Stripe). PizzaBox does not store full payment card information.

With Service Providers

We may share information with trusted vendors who assist us in operating the Platform, such as:

• Hosting and infrastructure providers
• Analytics and monitoring tools
• Messaging providers (email and SMS)
• Customer support tools

These providers may access personal data only as necessary to perform services on our behalf.

With Third-Party Delivery Providers

If a Restaurant uses a third-party delivery provider, relevant order or delivery information may be shared at the Restaurant's direction.

Legal and Safety Reasons

We may disclose information if required to do so by law, regulation, legal process, or to protect the rights, safety, or property of PizzaBox, Restaurants, users, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session functionality
• Understand usage patterns
• Improve performance and user experience
• Support analytics and security

You can control cookie settings through your browser. Disabling cookies may limit Platform functionality.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of personal data, subject to legal and operational requirements
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, contact us using the information below.

6. Communications Preferences

PizzaBox may send transactional emails or SMS messages related to subscriptions, redemptions, reminders, or account activity.

You may opt out of promotional communications at any time by following the instructions in the message or contacting us. Transactional messages related to active subscriptions may still be sent.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to:

• Provide the Platform and Services
• Maintain active subscriptions
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

10. International Users

If you access the Platform from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last Updated" date. Continued use of the Platform constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

CloudBrands, Inc.

Doing business as PizzaBox or PizzaBox AI

Email: subscriptions@pizzabox.ai

Website: https://pizzabox.ai